For pet parents, the quality of care your pet receives while you’re away is paramount. When determining who will care for your pet, you’re sure to have many questions.
Below is a list of frequently asked questions and our policies.
What is a Meet and Greet?
You’ll have an initial consultation with Tacia Staton, the owner, and your primary pet sitter. During this meet and greet, we’ll let the pet sitter and pets meet each other so everyone is comfortable. You’ll have the opportunity to ask any questions, as well as show us any special needs your pet or home may have.
We’ll do a walkthrough of your home so we can see where you keep pet food, toys (be sure to show us which toys are your pet’s favorites!), cleaning supplies, and anything else you use to care for your pets.
We’ll ask for detailed instructions on your pet’s daily routine and questions about how you want your pets cared for. Our goal is to maintain your routine with your pets as much as possible so your pets stay stress-free while you’re away. We ask that you fill out your online Client and Pet Profile completely before the meeting.
Your initial Meet and Greet is complimentary.
If a client requires a second meet and greet prior to the start date of service for the sitter to become reacquainted with the pets or to show us anything new, there will be a $25 charge.
What is in-home pet sitting?
Do I need to give you keys to my home?
If you choose not to leave keys with us between visits, we can personally deliver back to you after you return home or mail to you certified mail for a $15.00 fee. For insurance and liability purposes, we can’t leave keys somewhere “hidden” on your property or left in your home on the last scheduled visit.
What kind of pets do you care for?
What services do you provide?
We offer the following:
- Dog Walking – 30-minutes, 45-minutes, 60-minutes
- Dog & Cat Visits – 30-minutes, 45-minutes, 60-minutes
- Overnight Care – We will stay in your home for the evening and morning caring for your pets.
- Pet Transport – We will transport your pet to the vet, groomer, etc. when you aren’t available.
Can you administer medication to my pets and does it cost extra?
How do I schedule service?
The Time To Pet App makes it simple and easy for you to request new services, check scheduled visits, update pet info, pay invoices, view and send messages to our staff. We are also available by email and have convenient phone hours as well.
How much notice do you need to schedule future services?
How many visits a day do you provide for pets?
Who will be caring for our pets?
Will we have the same sitter at each visit?
We prefer to keep the continuity of the same sitter with the same pets and we will do everything possible to make that happen. However, there may be times when a sitter is unavailable for illness, vacation, etc. We will always have a qualified back-up to accommodate your appointment. If this does occur we will contact you before services are to begin to get your permission.
How will I know if my visit was done?
My friend/relative/neighbor will also be caring for my pets while I am away. Is this ok?
Why Use a Pet Sitter instead of boarding?
Why Use a Pet Sitter over a Friend or Neighbor?
We understand the intense responsibility we take on when caring for your home and pet and we take our job very seriously. Our sitters are mature, reliable, dependable, experienced and honest. At Katie & Company Pet Sitting we strive to give you a worry-free experience every time. Using a friend, neighbor, family member, or kid down the street may seem like an economical option but you need to ask yourself, the following questions:
Are they reliable?
Will they show up every day as needed?
Do they have jobs/responsibilities or time demands that could interfere with them caring for your home and pet?
Are you asking too much of them?
Will your pet’s needs be their priority or an obligation?
Have you imposed on them enough?
Will they know how to recognize if your pet is in distress?
Beyond which veterinarian to take them to, will they know how to respond should an emergency arise?
I’m new to having a pet sitter. Is there anything else I need to know?
We are available to answer any questions you may have, so never hesitate to call or email us. Katie & Company Pet Sitting and all sitters are Bonded and Insured. Our pet sitters are all background checked to ensure the safety of your home and pet, and are all Pet CPR/First Air Certified. The pet sitter is strictly prohibited from bringing anyone else to your home, including any of their own pets, children, friends, or other family members. There are NO blackout dates! If your pet’s primary sitter is suddenly unavailable for a booked service, we will always have a back-up sitter available.
What happens if my return travel is extended or delayed?
What happens if I am away and there is a tornado or other weather issue?
We are committed to providing our clients’ pets with the best care possible during this time. However, our safety coming and going from our clients’ homes must be considered as well as the safety and wellbeing of our own homes, families, and pets.
We recommend that our clients emergency plan be set in place prior to traveling and to discuss this plan with us to be sure it can be implemented should an issue occur.
What Sets Katie & Company Pet Sitting apart from other pet sitters?
Our commitment to you is to ensure both the safety of your pets and your home. We want to alleviate any worry or stress you may feel, we are here for you so you can focus on work, travel or family commitments.
Are you insured?
We sure are! Katie & Company Pet Sitting is a licensed, bonded and fully insured company. We go that extra mile and do a complete background check on every pet care provider with us. This isn’t just a hobby for us, this is our passion and our business and we take that seriously.
Our commitment to you is to ensure both the safety of your pets and your home.
Do you pick up after my dog?
When is payment due and how do I pay for services?
All clients must keep an up-to-date credit card or checking account on file. We accept all major credit cards including MasterCard, Visa, Discover and American Express. You may securely input your credit card or checking account information into your client portal.
Do you charge additional fees for weekends or holidays?
How much notice do you require if I need to cancel an appointment?
If your pet is not home during your regular appointment or we are sent away at the time of our arrival, the full-service charge will incur.
We understand that your schedule might change at the last minute, but since our sitters are scheduled in advance and their time is already committed to you, there are no refunds or credits for early returns.
What areas do you service?
We proudly serve OKC and surrounding areas such as Edmond, The Village, Nichols Hills, Bethany, Warr Acres, Mustang, Yukon, Tuttle, Moore, Norman, and Piedmont.